| Managers need a working understanding of group dynamics because groups are | | |
| After someone has been attracted to a group, cohesiveness—a "we" | | |
| Compliance with role expectations and norms is rewarded with social reinforcement; non-compliance is punished by | | |
| Mature groups that are characterized by mutual acceptance, encouragement of minority opinion, and minimal emotional conflict are the product of | | |
Committees have a widespread reputation for inefficiency and ineffectiveness because they tend to get stalled in
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Managers who prefer either/or thinking, rely solely on hard data, and envision the world as basically an unsafe
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| Cohesive decision-making groups can be victimized by groupthink when unanimity becomes more important than | | |
