| Communication is a social process involving the transfer of | | |
| Perception is important to communication because it helps senders and receivers give meanings to | | |
Specialists often interpret situations differently because of
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| The unofficial and informal communication system that sometimes complements and sometimes disrupts the formal communication system | | |
| Managers can become more effective communicators by doing a better job of | | |
| Awareness of the various barriers can | | |
| Constructive steps also can be taken to become a better listener, writer, and | | |
